Terms of Service

Last updated: October 6, 2026

1. Acceptance of Terms

By accessing or using the website and services of St. Augustine Foot and Ankle, Inc. d/b/a The Neuropathy & Healing Center, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Services

The Neuropathy & Healing Center provides healthcare services including consultations, evaluations, and treatments. The information on our website is for general informational purposes and does not constitute medical advice. Always seek the advice of a qualified healthcare provider with any questions about your health.

3. Appointments and Cancellations

By scheduling an appointment through our website or other channels, you agree to:

• Provide accurate and complete personal and health information
• Arrive on time for scheduled appointments
• Provide at least 24 hours notice for cancellations or rescheduling
• Understand that missed appointments without proper notice may be subject to a fee

4. Promotional Offers

Special offers and promotions advertised on our website are subject to the following conditions:

• Offers are valid for new patients only unless otherwise stated
• Offers cannot be combined with insurance benefits or other promotions
• We reserve the right to modify or discontinue any offer at any time
• Specific terms and exclusions may apply to individual offers

5. Description of SMS Use Cases

This messaging service is provided by St. Augustine Foot and Ankle, Inc. d/b/a The Neuropathy & Healing Center, located at 1 Saint Johns Medical Park Drive, Ste 1, St. Augustine, FL 32086. Contact: (904) 789-7396 | [email protected].

By opting in to our SMS program, you may receive messages including but not limited to: appointment confirmations, appointment reminders, follow-up / rescheduling, promotional offers. These messages are sent to support your care and keep you informed about our services.

6. Opt-Out Instructions

You can cancel the SMS service at any time. Just text "STOP" to (904) 789-7396. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].

7. Customer Support Contact

If you are experiencing issues with our SMS messaging program, you can reply with the keyword HELP for more assistance, or contact us directly:

Phone: (904) 789-7396
Email: [email protected]

8. Message & Data Rate Disclosure

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

9. Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages. We and mobile carriers are not liable for delayed or undelivered messages due to network issues, device compatibility, or other factors outside our control.

10. Age Restriction (18+)

You must be 18 years of age or older to opt in to our SMS program. By opting in, you confirm that you are at least 18 years old.

11. Link to Privacy Policy

If you have any questions regarding privacy, please read our privacy policy: https://theneuropathyhealingcenter.org/privacypolicy

For full details on how we collect, use, and protect your information, including mobile information sharing practices, please review our Privacy Policy.

12. Payment and Insurance

Payment is due at the time of service unless other arrangements have been made. We accept most major insurance plans but cannot guarantee coverage. You are responsible for verifying your insurance benefits and for any amounts not covered by insurance.

13. Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of St. Augustine Foot and Ankle, Inc. and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent.

14. User Conduct

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Submit false or misleading information
• Interfere with the proper functioning of the website
• Scrape, crawl, or use automated tools to access the site

15. Limitation of Liability

To the fullest extent permitted by law, St. Augustine Foot and Ankle, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability shall not exceed the amount you paid for the specific service giving rise to the claim.

16. Disclaimer of Warranties

Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our website will be uninterrupted, error-free, or free of harmful components.

17. Indemnification

You agree to indemnify and hold harmless St. Augustine Foot and Ankle, Inc., its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our website or violation of these terms.

18. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Florida. Any disputes arising from these terms shall be resolved in the courts of Florida.

19. Modifications

We reserve the right to modify these Terms of Service at any time. Changes are effective immediately upon posting to our website. Your continued use of our website constitutes acceptance of the modified terms.

20. Contact Information

For questions about these Terms of Service, please contact us:

St. Augustine Foot and Ankle, Inc.
1 Saint Johns Medical Park Drive, Ste 1, St. Augustine, FL 32086
Phone: (904) 789-7396
Email: [email protected]